Q: Are you manufacturer or trading company?
A: We are manufacturer, welcome to visit our factory.
Q: Can I get some sample?
A: Yes, usually 200g sample for free, but the delivery cost will be charged. But we could deduct this delivery charge from your bulk quantity order going forward.
Q: Is there a discount for bulk quantity?
A: Of course, welcome to contact us. Price would be different based on different quantity. For bulk quantity, especially for a full container PO, we will have discount for you.
Q: How long for production and delivery?
A: For most products we have in stock, can delivery immediately per the terms from sales contract. Normally it will take 10 working days after wiring of payment. Customized products can be further discussed.
Q: Do you accept ODM or OEM service?
A: Yes, we accept ODM and OEM services for different grades of products, but please contact with our international sales for further discussions.
Q: How to deliver the goods?
A: ≤50kg ship by FedEx or DHL etc, ≥50kg ship by Air, ≥100kg can be shipped by Sea. If you have special request on delivery, please contact us.
Q: What service can we provide?
A: Accepted sample delivery terms: DHL, FedEx, TNT, EMS, China Air Post.
Accepted payment currencies: USD, EUR, CNY.
Payment Type Accepted: We usually do TT in advance , and sometimes 50% in advance, and the rest is okay to review against B/L, and L/C. But we usually do no do other payment terms.
Language spoken: English, Chinese, Hindi, Bengali, Urdu, Arabic, Spanish, Japanese, Portuguese, German, French, Russian, Korean , Italian.
Accepted payment currencies: USD, EUR, CNY.
Payment Type Accepted: We usually do TT in advance , and sometimes 50% in advance, and the rest is okay to review against B/L, and L/C. But we usually do no do other payment terms.
Language spoken: English, Chinese, Hindi, Bengali, Urdu, Arabic, Spanish, Japanese, Portuguese, German, French, Russian, Korean , Italian.
Q: How to start order or make payment?
A: You can send us your purchase order, or send a simple confirmation via email or trade manager, and we will send you proforma invoice with our bank details for your confirmation, then you can pay accordingly.
Q: What's your MOQ ?
A: MOQ 100kg. well, it also related to shipping cost. so we suggest to order 500kg.
Q: Are there any promotional activities?
A: Yes, of course. We will have various product promotions from time to time. Please keep in touch with us.
Q: How do you treat quality complaint ?
A: First of all, our quality control will reduce the quality problem to near zero. If there is a quality problem caused by us, Please contact with us immediately after you get the products.
Q: How about your price?
A: Factory price. you can send your inquiry (product name, quantity, specifications and other requirements you want) to us freely. We will be contacting with you as soon as we could.
Q: How to check the Quality before a order?
A: We cherish every good customers, please tell our international sales team your detailed requirements with specifications. we could apply free samples for you. We will make sure the product meets your requirements. And again our products have passed our internal verification's by our lab and full tests by third party labs.
Q: How can you guarantee the quality we receive is same as the sample or specification?
A: We will provide COA for every batch of products. We will have quality terms on sales contract. And please feel free to verify the specifications from end users/labs, we are confident with our quality control system.
Q: What is loading port?
A: We ship from Anji Town, Huzhou city Zhejiang province, loading port can be Shanghai and Ningbo Port.
Q: How will you deliver the goods?
A: Usually we do sea shipping for bulk quantity orders.
We do ≤50kg ship by FedEx or DHL etc, ≥50kg ship by Air, ≥100kg can be shipped by Sea. If you have special request on delivery, please contact us.
We do ≤50kg ship by FedEx or DHL etc, ≥50kg ship by Air, ≥100kg can be shipped by Sea. If you have special request on delivery, please contact us.
Q: How about the packing?
A: Usually we provide the packing as 25 kg/ fiber drum for both PVPP and PVP series. For Powdered Packaging: 20/25kg/fiber drum or according to client request. Liquid Packaging: 50kg plastic drum or according to client request.
Q: What is the common package and size?
A: 25KG/drum (inside: plastic bag; Outside: drum; Drum size: 35*35*51=0.0625 CBM)
Q: Is there any possibility to use my appointed label or package?
A: Yes. We basically would like to ship using our own brand and standard labels. But we'd like to use label or package according to your requirements also.
Q: Could you synthetic the new product?
A: Sure we could work with customers on detailed discussions about new products. we have a professional team can synthetic products for customers.
Q: How to guarantee the after-sale services?
A: If any problem happens after sale, either quality or quantity, we will try to solve it instantly. and we even have recall system if necessary.
Q: Do you provide after sales service?
A: 24*7 services for you.
Q: What is about your company strength?
A: Established in 2018, we have more than 5 years of experience in Povidone and Crospovidone industry. We can provide reliable products with fine quality, with high reputation in the industry.
Q: How do you ensure your product and service quality?
A: All of our processes strictly adhere to ISO-9001 procedures. And we provide COA for each batch of products, customers can test by themselves or by third party lab to verify the products.
Q: Why should you buy from us ?
A: Our company is a professional manufacturer engaged in the research, development, production, sale and service of Pharmaceutical Excipients, food additives and other chemicals.
Q: How could we know whether your quality could meet our requirements or not?
A: If you could provide us your spec., our technician will check whether our product could meet your requirements or customize it for you. We could also provide our TDS, MSDS.etc for your check.
Q: How do you treat quality complaint?
A: All our products are strictly tested by our QC, and confirmed by QA. Unqualified material will not be released to customer. We strongly recommend you can test our products within 5 days against receiving the goods. In case any quality problem is confirmed to be caused by us (evidence from a confirmed test report from a third party lab ), we will replace the goods for you.